TERMS AND CONDITIONS

These General Terms and Conditions govern the relationship between the Guest and Andhaus s.r.l., a real estate and property management company that professionally manages third-party owned accommodation properties intended exclusively for tourist rentals. Our registered office is in Cagliari (CA), Via San Tommaso d’Aquino n. 18 (Tax Code and VAT number 04165530926). The agreement enters into force when the Guest finalizes the booking and payment of one of the properties available on our portal www.andhaus.it, either directly or via mobile devices, email, or telephone. The Guest is required to fully accept these General Terms and Conditions and Terms of Use, which regulate the service offered by Andhaus s.r.l. The short-term rental booking document, which specifically governs the duration, price, taxes, etc., must be read carefully and reviewed in all its parts. Confirmation of a booking, which requires ticking the box acknowledging this document, is equivalent to an automatic acceptance of all terms. Failure to accept by ticking the box prevents the completion of the booking. The Company reserves the right to unilaterally modify these Terms at any time. Any changes do not apply to already confirmed bookings.

Booking Procedure

The platform on the Andhaus website allows the user to view the availability and rates of the property. To proceed with a booking, the User is required to send an information request through the online form. The booking can never be considered confirmed until the User, after receiving a response from the Company with confirmation of availability and instructions to proceed with the booking, has sent the requested documentation and the non-refundable booking deposit within the required terms and methods, and finally received a confirmation email of the successful booking from the Company.

Grounds for Denial and Company’s Discretion

The Company always reserves the right not to accept a booking request, even if the dates appear available online, for the following reasons:

• Logistical impossibility in organizing check-in, cleaning service, and/or linen supply.
• Need to schedule maintenance work.
• The requested period compromises the continuity of the booking calendar, generating windows of availability that are too short and difficult to sell to third parties.
• For discretionary reasons related to the protection of the property and the safety of the building/condominium.
• If the accommodation is deemed unsuitable to guarantee a fully satisfactory experience for the Guest.

The User acknowledges that sending an information/booking request does not generate any right in their favor nor any obligation for the Company to accept it. Andhaus s.r.l. has the exclusive right to independently evaluate and decide whether or not to provide availability to potential interested parties who submit an information/booking request.

Payment Method and Cancellation Policy

Payments for the stay must be made via bank transfer to the company’s bank account (Andhaus Srl). The Guest, by accepting this method, acknowledges and agrees that it is required to offer the lowest possible price for the accommodation at that specific time. For correct identification and allocation of the payment, it is mandatory to use the specific reason for payment specified by the company. Costs associated with the bank transaction are entirely borne by the Guest and must not be deducted from the bank transfer amount. The net amount credited to our account must exactly match the amount due.

If the booking is made through an OTA (Online Travel Agency) platform such as, for example, Airbnb, only the specific cancellation and payment conditions provided by the platform itself will apply. The conditions described below apply exclusively to direct bookings made through the website or by direct contact with the company.

Direct bookings on the Andhaus website only include non-refundable rates. Payment is structured in two phases:

• At the time of booking: The Guest is required to pay a non-refundable booking deposit via bank transfer. This amount is received as a booking deposit (caparra di prenotazione) and not as an advance payment (acconto).
• Before arrival: The remaining balance, which includes cleaning and linen costs, must be paid via bank transfer in a period ranging from 7, 14, or 30 days before check-in, depending on the property and the chosen period. The balance amount is also entirely non-refundable once paid.

The booking is considered confirmed only after Andhaus Srl has received the requested documentation and the successful payment of the deposit according to the required methods and timelines.

Cancellation Policy

• If the Guest communicates the cancellation in writing (via email to andhaus.info@gmail.com) before the time limit set for the payment of the balance, they will not be required to pay the remaining balance.
• If the cancellation occurs after the time limit for payment of the balance, the Guest will still be required to pay the full rental amount as per the booking commitment.
• In case of failure to formally communicate a cancellation and failure to pay the balance within the set deadlines, the Guest still undertakes to pay the full rental amount as per the booking commitment within and no later than 7 days following the prescribed deadlines.

The Guest acknowledges and accepts that bookings made for tourist rentals fall under the scope of real estate law and are therefore not subject to the application of the right of withdrawal provided for by the Consumer Code (D. Lgs. 206/2005) for distance contracts or those negotiated outside business premises.

Cost of Stay

The cost of stay estimate includes both the rental fee, the cost of final cleaning, and the supply of bed linen and bath towels. Upon arrival, each guest will find a set of bath towels composed of: large towel, medium towel, small towel. Beach towels are not provided. The cost of the stay also includes water/gas consumption.

Excluded Charges

Electricity consumption is included up to a certain threshold, which varies depending on the booked property (70 – 100 – 120 – 150 – 200 included kwh per week). Please note: the vast majority of our guests fall within the energy consumption thresholds, calculated based on average use. The Guest therefore agrees to pay 0.5 € for every Kwh that exceeds the threshold included in the booking cost. Example: an overrun of 30kw will correspond to an additional cost of 15 € – an overrun of 50kw will correspond to an additional cost of 25 € etc., and this additional cost represents a pure reimbursement of expenses in favor of the property owner, and in no way represents a profit for Andhaus Srl. The tourist tax must always be considered excluded and can only be paid: 1) in cash at check-in or 2) via bank transfer up to 5 days before check-in. The calculation of the tourist tax will be based on the regulations of the Municipality where the property is located.

Damage Deposit – Responsibility and Compensation.

The Guest is informed and accepts that, in addition to the cost of the stay, a damage deposit will be required, payable in cash at check-in. The amount of this deposit varies depending on the booked property. The purpose of the deposit is to cover any damage caused to the property, including its appurtenances, furnishings, and equipment, whether unintentionally or intentionally during the stay, or to cover any ancillary damages. It is the Guest’s obligation to immediately report any damage caused to the property.

1. Compensation for damages exceeding the damage deposit. The Guest is fully responsible for any damage caused to the property. The required damage deposit serves as a guarantee, but its amount does not represent a maximum limit to the compensation due. Pursuant to Article 1223 of the Italian Civil Code, compensation for damages extends to every loss suffered and every lost profit that is a direct and immediate consequence of the act. Therefore, if the amount of the damages exceeds the deposit amount, the Guest undertakes to pay the difference to cover the full cost of restoration.
2. Compensation for ancillary damages (unavailability of the accommodation, fines, condominium penalties, etc.). The Guest assumes full responsibility also for ancillary damages that may derive from the main damages or from illicit acts, and behaviors penalized by the condominium regulations, if present. If, due to the damages caused, the property is no longer habitable or available for subsequent guests, the Guest who caused the damage will also be obliged to bear the costs of rehoming such guests and any other expense related to the unforeseen unavailability of the property, until the property is again in suitable condition to host.

Modification of Bookings

Requests for changes to an existing booking (changes to the period of stay, modification of the number of guests, etc.) must be sent by the user via email to andhaus.info@gmail.com. Such requests do not guarantee the modification of the booking. The company reserves the exclusive and unilateral right to accept, reject, or propose alternatives to the modification request, without obligation to provide a reason. Acceptance of the modification may involve a recalculation of the price and/or the application of additional costs. The modification is considered valid only after explicit written confirmation from the company.

Check-in and Check-out Procedure

The Guest making the booking undertakes to provide all data necessary for legal tourist registrations in the manner and within the timeframes requested by the company. The Guest is in any case required to exhibit valid identification documents for all guests at check-in, both adults and minors/infants, who are part of the group and have been previously communicated. The Guest, who must take into account the time slot for check-in (see booking), is required in any case to indicate an arrival time at the property to meet the person responsible for check-in (the company or the property owner) on site. Should delays occur due to transport / vehicle delivery / etc., the Guest is required to give timely communication of a new arrival time and may have to wait to access the property until the return to the site of the person responsible for handing over the keys. The company undertakes, within the limits of organizational possibilities, to facilitate check-in should a delay occur. Check-out in all properties must be carried out no later than 10:00 AM. Early check-ins and/or late check-outs, i.e., access to or departure from the property outside the permitted hours of the time slots established in the booking, are authorized only with explicit authorization from the company, based on logistical possibilities and availability of the properties.

Unavailability of the Property caused by Force Majeure

In the event that, due to force majeure events that are unforeseeable or uncontrollable by the company, the booked property should become temporarily or permanently unusable, the company undertakes to manage the situation with maximum transparency and to protect the guest. Such events include, but are not limited to: sudden and serious system failures, accidents or events that compromise access or use of the property, natural disasters (such as fires, floods, or earthquakes), or any other extraordinary circumstance that renders the accommodation unavailable. In such circumstances, the company undertakes to promptly seek and offer an alternative accommodation of equal or superior quality in the same area, if available. The Guest has the right to freely accept this proposal. In the event that the Guest decides not to accept the alternative accommodation or if it is not possible for the company to propose one the Guest will have the right to receive a full refund of the sums already paid relating to the unused nights of the booking . This refund will represent the complete resolution of the contract and the maximum compensation due by the company. The Guest, by accepting these terms, cannot advance further requests for compensation for any additional damages or costs.

General Rules of Conduct

The Guest undertakes to follow these general rules of conduct:

1. To use the property responsibly, without causing damage to the property, furniture, its fittings, and appurtenances, taking into account the specific rules of the property reported in the rental contract and the company’s instructions on the use of fittings/systems reported in the digital house manual.
2. Not to smoke inside the premises, nor to bring in animals unless explicitly authorized by the company. And to carry out waste separation according to the instructions received, leaving the property free of garbage at check-out.
3. Not to allow access to the property, or even hand over/lend the keys (also valid for access codes or information) to persons not declared during the booking phase and for whom the company has not carried out tourist registration, with the exception of the property’s service personnel. The Guest is aware that the loss of access keys could result in the charge for the cost of changing the lock and reproducing 4 copies of keys, which will be entirely debited to them.
4. To turn off cooling systems when not present in the house, to make responsible use of water and drainage systems, without introducing anything that could obstruct or damage them.
5. Not to disturb the neighborhood through excessive noise or behavior harmful to public peace.
6. To consent (only when necessary and after communication of the time of the intervention) to the access in the internal spaces of the property of the service personnel (maintenance workers / specialized technicians / cleaning company / property owner) for any maintenance or interventions to be performed in the interest of the guests.
7. To consent (without having to give explicit authorization) that personnel, property owners or collaborators, or third parties in charge of gardening and pool maintenance may visit the gardens, courtyards, and external appurtenances in general to fulfill the periodically scheduled care or any other intervention performed in the interest of the guest such as: replacement of a gas cylinder, care of the lawn and external areas, cleaning and maintenance of the pools, etc.

Limitation of Liability and Complaints

The company declines all responsibility for accidents, injuries, or damages to people or things, including children and personal belongings such as vehicles, that may occur inside or in the appurtenances of the property, such as in the courtyard or pool. The custody of minors and the safe use of common and private areas are the exclusive responsibility of the guests. Furthermore, the company assumes no responsibility for damages, disservices, or malfunctions resulting from structural defects or system faults of the property, such as, by way of example, appliance breakdowns, humidity, sewage problems. Responsibility for such issues falls entirely on the owner of the property, and any request for compensation must be addressed directly to the latter. Should the Guest wish to submit a complaint to the property owner, they will have the right to do so, provided they have first timely communicated the problem to our company at the email address andhaus.info@gmail.com. We reserve the right to conduct a case verification before the complaint is forwarded to the owner. The Company will never be responsible for any thefts inside or in the external appurtenances of the property. The company undertakes to provide maximum assistance to the Guest in the unfortunate event of a theft but declines any responsibility for illicit acts committed by third parties. The company, nor the property owner, are responsible for any suspensions and/or interruptions of public utility supplies, specifically: power outages – interruptions of public water supply or sudden limitations/interruptions by Internet service providers. Autonomous Gas Supply: Properties equipped with an independent gas system (LPG or cylinders) may experience temporary service interruptions in the event the supply runs out. Should this occur, and upon timely notification by the Guest, the Company or the Owner undertakes to immediately arrange for the resupply and restoration of the service in the shortest technical time possible.

Processing of Personal Data

The Guest consents that the Company may share their personal data as a Customer, and that of all group members for whom the data necessary for mandatory tourist registration has been sent, with third parties, as required to fulfill contractual commitments of both a fiscal and administrative nature related to the rental relationship and the service provided directly by Andhaus s.r.l. Authorization also includes the sharing of data to comply with communication obligations required by state, regional, and municipal regulations. The data controller is Andhaus s.r.l. with registered office in Cagliari (CA), via San Tommaso d’Aquino n. 18, Tax Code and VAT number 04165530926, in the person of Enrico Piras, its legal representative.